Today, my HR Director turned us on to this TED Talk video by Susan Reilly Salgado. Essentialy it discusses the ability of great leaders to inspire their employees verses motivating them. The core goal here is to create a work environment in the hospitality industry where our employees internally absorb a culture of "authentic, caring behaviors toward others", and in turn learn to project that culture outward upon our guests. Its a valid argument and one that Danny Meyer and other restaurateurs have put into practice in their organizations, often to great success. Its is not easy, but if done well can make a tremendous difference in the public's perception and reception of your business.
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